Five Signs That You’ve Chosen the Right Answering Service for Your Business

Posted on April 26, 2014

When it comes to maintaining and building your small- to medium-sized business, there are countless important decisions that you have to make. From whom you hire to represent your business inside of the office to the businesses that support you outside of the office, the choices that you make will directly affect your business.

Of course, when it comes time to choose a 24/7 answering service, the dilemma is no different. So, how are you supposed to know that you’re choosing the right answering service for your business? Luckily, there are several key signs that can reassure you that you’ve made the right choice.

Five Signs to Look For in Your Telephone Answering Company

With so many different options available, choosing the right service to answer your company’s calls can seem all but impossible. However, there are certain signs to look for that can reassure you that you’ve made the right decision.

  • Simple Pricing Model – When you first start looking at an answering service, one of the first qualities that you’re probably concerned about is pricing. When you’re looking at pricing, you want to ensure that the plans are clear and don’t involve hidden fees and costs. This can be a sign that an answering service is more interested in making money than providing you with a quality service as well.
  • Outstanding Customer Service – Once you find companies with pricing that suits your budget, you should evaluate the level of customer service they offer. The key to an excellent answering service is to find one that will serve as extension of your team’s efforts. As a result, your customers won’t even realize that they are speaking to an answering service because they will be provided with the same, high-quality experience regardless of whether they’re speaking to your company or the business answering service you’ve chosen.
  • No Fees for Weekend or Holiday Work – When you hire a 24/7 service to be there when you can’t, weekend and holiday work is one of the primary concerns that you will have. If you find that the service you’re considering has additional fees for answering calls on the weekends or holidays when you already aren’t at your company to answer the phones, you need to find a company that doesn’t.
  • Quick, Straightforward, Free Set-Up – One of the easiest ways for answering services to make additional money is by charging set-up fees. However, there are some companies that won’t make you pay this unnecessary fee, giving your business the quality that you should expect from the best answering services available.
  • Consistent, Reliable Results – An answering service is only as good as the results that it delivers. If hold times are vastly different or customers receive different scripts when they call, your company is creating an inconsistent experience that customers will notice. Instead, you need to find a company that promises consistent, reliable results with a proven track record of delivering on these promises.

Looking for a Simple Solution to Your Answering Service Needs? 

When you want to make sure that you’re choosing the right answering service for your business, Flat Answering Service can help. By embodying the five features above, we are able to offer small- to medium-sized businesses just like yours the quality that you expect from your business answering service.

Contact us today at (800) 500-5020 to get started with prices as low as $39 per month!

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