Four Features That You Should Expect From Your Answering Service

Posted on April 14, 2014

Four Features That You Should Expect From Your Answering Service 

When it comes to choosing an answering service for your business, there are certain expectations that will likely accompany your decision. This might be expecting certain services to be included in the price that you’re charged each month to avoid unwarranted fees. However, not every company will provide you with this for a reasonable price.

As a result, when you’re looking for an answering service that can meet the demands of your company, there are four primary features that you should look for to ensure that you’re getting the quality that you need for your small business.

Explore the Four Features That a Quality Answering Service Will Offer

Finding the right service for your company might seem like a challenge, however there are steps that you can take to ensure that you’re making the right decision. One way to do this is to look for five basic features that a quality answering company will offer.

These four features include:

  • Fees for Message Delivery – While it seems counterintuitive that a company specifically tasked with delivering messages would charge extra for this service, there are some companies that do. If you’re considering a company that charges these fees, it is best to move onto another option that provides a higher quality service for the basic price that they charge.
  • Fees for Working on the Holidays – When answering companies insist that they are available 24/7 regardless of the day or holiday, you should expect just that. Of course, this is an attractive feature, especially because most businesses, including small businesses, are closed on major holidays. However, some companies will charge you an extra fee for working on these days, a cost that you might not notice before hiring them. Take the time to ensure that holidays are included in your plan to avoid any issues and hidden fees further down the road.
  • Sign-Up Fees – As yet another way for your answering company to generate revenue, sign-up fees are typically not included in the highest-quality options around. So, if you are searching for the right answering service and see that the sign-up fee for many hover around $100 or higher, know that there are options out there that won’t charge you a dime.
  • Outsourced Operators – Even some of the more high-quality companies still choose to outsource their operators, primarily to save costs. However, this leaves you with a lower quality service than what you should expect. Luckily, there are many different options available that use US-based callers that will satisfy your customers and reflect positively on your company.

When Quality Matters, Flat Answering Service Can Help

If you’ve been searching for the perfect answering service and are struggling to find exactly what you need, Flat Answering Service can help. Our US-based operators treat your customers as you would, creating the positive, professional experience that you expect.

For more information, contact us at 800-500-5020 and see how the right business answering service can take your company’s customer service satisfaction to the next level.

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