Every company’s customer service department can use a boost. After all, there are always improvements as to how you can best serve your customers and keep them loyal to your business.

However, not every small- or medium-sized business can afford to hire additional customer service representatives. Of course, there are also customers that call after hours, leaving them to the dreaded answering machine.

Luckily, an answering service can solve most of these customer service dilemmas, leaving you with satisfied customers and a business primed and ready for growth.

1. Improve Engagement (and do it on a Corporate Level)

Have you ever wished you had the resources of your big box, corporate competitors? I bet you have, especially when it comes to their exceptionally large call centers that can field calls any hour of the day or night.

Of course, you can’t provide the same level of service on your own. But by hiring a business answering service, you can ensure there is always someone present to pick up the phone, no matter when customers call.

2. Fewer Abandoned Calls

According to many studies, 2/3 of customers who can’t get to a live operator will hang up the phone, costing you business. This is true even if you have an answering machine available to field calls.

By investing in an answering service, you can field all incoming calls and establish a human connection.

3. Eliminate Forgotten Voicemails

Even if you’re the best business owner in the world, some voicemails will be forgotten. This is particularly common for small businesses that are overwhelmed by customer service demand, unintentionally leaving some customers in the lurch. This can be particularly embarrassing for any company and as such, you don’t want to leave yourself susceptible to this mistake.

With a virtual receptionist, you can ensure that every message remains accounted for, meaning every customer receives the response they deserve.

4. Easily Handle Emergency Calls

In emergency situations, you don’t want to leave your customers guessing as to how they can best get in touch with you. And with an answering service, they won’t have to.

This service can easily route calls to the appropriate number, giving customers a direct connection to you or another individual from your company. This will also give your customers peace of mind knowing they don’t have to worry about where they can turn when things are going badly.

Get Rid of Your Answering Machine and Forget About a Larger Staff 

When it comes to customer service, every phone call matters. And if your customers are getting routed to an answering machine or nothing at all, you can’t expect for them to remain loyal to your brand.

Instead, you can invest in a small business answering service that can provide all of the benefits above and much, much more as well.